Refund policy

Refund Policy

We want you to love what you ordered. If you’re not satisfied, you may request a return or exchange within 14 days of delivery.

Eligibility

• Items must be unused, unopened, and in their original packaging.

• For hygiene and safety reasons, opened cosmetics and skincare products cannot be returned unless defective or damaged on arrival.

• Proof of purchase is required for all returns.

How to Request a Return

Contact us with your order number and reason for return. Once approved, we’ll provide instructions for returning your item.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds are processed to your original payment method within 5-10 business days.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue, and we’ll arrange a replacement or refund at no additional cost.